FAQ's

What is Lusid?

Why is Lusid committed to being plastic-free?

Lusid started out as a sustainable hair care company. In 2023, we made the decision to commit to producing plastic-free packaging and products moving forward. We had previously attempted to use recyclable plastic pumps, but they were not aligned with our company ethos. As a result, we have transitioned to using aluminum tins that are infinitely recyclable. Please note that some of our existing accessories, not produced by Lusid Hair, may still be made of reusable plastic. Plastic will always exist in our lifetime, and we want to offer our customers the choice to purchase plastic-free products whenever possible, contributing to a more sustainable future for our planet.

Why is Lusid committed to being plastic-free?

Lusid offers a range of hair care products, including shampoos, conditioners, and styling products. Each product is formulated with the hair structure in mind, as not all hair is the same.

What makes Lusid products different from conventional hair care products?

 

Are Lusid products suitable for all hair types?

Yes, Lusid products are designed to cater to all hair structures (straight, curly, wavy, and coily) as we choose to be inclusive of all hair types.

Are Lusid products safe for sensitive scalps?

Lusid products are formulated with gentle ingredients free of silicones, parabens, and harsh sulfates. However, if you have specific sensitivities or allergies, we recommend reviewing the ingredient list or conducting a patch test.

Do Lusid products contain any harmful chemicals or sulphates?

No, Lusid products are free from silicones, parabens, and harsh sulfates.

Are Lusid products cruelty-free?

At Lusid, we do not test our products on animals, and our products are formulated with vegan-friendly ingredients.

How can I determine which Lusid product is right for my hair structure?

You can take our hair care quiz to discover the best products for your hair. If you have additional questions and need assistance in achieving your hair care goals, please fill out a hair consultation form, and we will provide you with a personalised hair care plan. Crafting an effective hair care routine may require some time and adjustments to align with your lifestyle. Additionally, we offer video call consultations to assist with hair care applications once you've begun your Lusid hair journey. If you require extra help in reaching your hair care goals, you can request a consultation here.

Where can I purchase Lusid products?

All Lusid products are available for purchase on our website. However, you may need to check with individual stockists to determine the range of Lusid products they have available.

Do you offer subscriptions for repeat purchases?

Yes, we do offer subscriptions with discounted pricing for our core range of products. Please note that subscriptions are not available for limited edition lines. However, you can obtain subscription pricing for limited edition lines by choosing to swap a subscription product purchase with a different product line. For more details about Lusid subscriptions, you can check out our subscription policy here.

Can I use multiple Lusid products together in my hair care routine?

Yes, Lusid products are designed to complement each other. You can create a customized hair care routine by using Lusid products that address your specific needs and concerns.
 

Are Lusid products suitable for children?

Yes, Lusid bars are perfect for kids as they are easy to use and do not get in kids' eyes. They are free from harmful ingredients that can cause irritation. However, we do not recommend our Lusid Smoothing Serum for kids, as this product is for adults only.

Are Lusid products suitable for individuals with skin sensitivities?

Our products are free from synthetic fragrance oils but do use essential oils for therapeutic purposes. We advise you to check the ingredient list of the specific product of interest if you are sensitive to a particular ingredient.

Why are all NZ orders signed for only?

We have noticed a significant increase in couriers being stolen from letterboxes, and we are determined to ensure that your Lusid products are delivered to you safely.

Can I get my order with authority to leave?

Yes, absolutely! Just send us an email at hello@lusidhair.com, and we can arrange that for you upon request.
 

How much do I need to spend to get free NZ shipping?

Spend over $100NZD to receive free shipping.

Do you have a salon for curly haircuts?

At present, we do not have a Lusid salon available; however, you might want to consider using the NZ Curl Directory to find a curl specialist near you. You can visit this page to discover salons based in your area.

How many washes do the Lusid Minis and Lusid Travel Sticks provide?

Our travel sticks will last approximately 45 washes if stored correctly. These are a highly economical product due to their highly concentrated formula. In comparison, a normal 250ml plastic bottle contains 80-95% water and will only last for 25 uses.

What’s the difference between the bars and the creams?

Some individuals don't prefer using the more cost-efficient bars. Our Shampoo and conditioner creams have been specifically crafted for salon use, and a 100g tin will last approximately the same number of uses as a 250ml plastic bottle but provides a thicker, more luxurious washing experience.